kitsybay Terms of Service

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Welcome to kitsybay. These Terms of Service ("Terms") set out the rules that apply when you visit or use the kitsybay website, mobile platform, product offerings, and customer support services. By browsing our platform or completing a purchase, you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by kitsybay, you confirm that you have reviewed, comprehended, and consented to these Terms together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you may not use our website or services.

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2. Use of Website & Account Responsibilities

• Eligibility: You must be at least 18 years of age, or have reached the legal age of majority where you reside, in order to place orders on this website.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. You must not:
  • Participate in fraudulent activity or submit false orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Try to breach site security, data infrastructure, or user accounts;
  • Resell kitsybay products for commercial gain without express written authorization.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity carried out under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical errors or stock discrepancies may occasionally arise.
• Price & Order Corrections: Should an obvious pricing or typographical error occur, kitsybay may correct the error and amend or cancel any affected orders before dispatch, issuing a full refund for any charged amount.
• Perishable Goods: Fresh or perishable items may naturally vary slightly in weight, appearance, or ripeness. Allergen information is provided for reference; customers with severe allergies should review product packaging labels carefully.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on availability and order verification. We may limit order quantities or cancel orders suspected of fraudulent activity or terms violation.
• Payment Processing: All payments are encrypted using SSL/TLS encryption and processed through PCI-DSS compliant payment gateways. Full payment is required prior to order dispatch.
• Order Modifications & Cancellations: Requests to cancel or update an order must be submitted within 1 hour of order placement by contacting [email protected]. Once an order has entered dispatch processing, it cannot be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on kitsybay's platform — including text, graphical designs, logos, software, product branding, and trade names — is the exclusive property of kitsybay and protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

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7. Limitation of Liability

To the maximum extent permitted by applicable law, kitsybay shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our platform, products, or services. Our maximum aggregate liability for any claim arising from a transaction shall not exceed the total amount paid by you for the specific products or services in question.

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8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without giving effect to any conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase shall first be submitted to kitsybay's support team for informal resolution.

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9. Changes to These Terms

kitsybay may revise or update these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. Your continued use of our website or services after any update signifies that you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: kitsybay
• Customer Support Email: [email protected]
• Customer Support Phone: 12106393112
• Physical Business Address: 6407 COUGAR VLG, San Antonio, TX 78242, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST